When a truck stops, everything tied to it stops too: the load, the delivery window, the driver’s hours, and sometimes a lane of traffic.
Around Little Rock that happens in all kinds of places. It could be the tangle of ramps where I-30 meets I-40 in North Little Rock, where there’s almost no room to work. It could be a 5 a.m. no-start at the Petro in Galloway after a night of running the sleeper A/C, or a truck that overheats on I-630 in July traffic.
Emergency roadside assistance is for a truck that can’t move, or shouldn’t. We send a mobile diesel mechanic wherever it’s sitting — an interstate shoulder, a truck stop lot, a customer’s dock, or a fenced yard — to diagnose the failure and fix it there when possible. When it isn’t, we’ll tell you straight on the phone so you can line up a wrecker instead of waiting on a mechanic who can’t help.
Dispatch answers 24 hours a day, 7 days a week — overnight, on weekends, and on holidays.
Our Emergency Roadside Assistance: what the mechanic handles
- Air leaks — ruptured lines, bad gladhand seals, cracked fittings, and brake chamber failures that keep the spring brakes from releasing
- No-crank and hard-start calls — weak or dead batteries, failed starters, corroded cables, bad grounds, and fuel supply problems
- Blowouts and flats on steer, drive, and trailer positions (see mobile tire service)
- Check-engine lights and derates — codes read with diagnostic software and a straight answer on whether the truck can keep going
- DPF, DEF, and aftertreatment faults, including parked regens when the system allows one
- Overheating — broken belts, burst coolant hoses, fan clutch failures, and low coolant
- Electrical failures — lights out, blown fuses, and damaged pigtails and trailer cords
- Brakes that are dragging, locked up, or out of adjustment
- Fuel filter and water separator changes when restriction or contamination is starving the engine
- Jump starts, fuel delivery, and lockouts (see jump start & fuel delivery)
- Temporary repairs that let a truck drive safely to a shop when a full fix isn’t practical on site
Jobs that belong in a shop
A service truck carries a lot of tools and parts, but it isn’t a building with a lift. These jobs almost always need a shop:
- Internal engine damage — spun bearings, dropped valves, a broken crank, or anything pointing to an in-frame or out-of-frame overhaul
- Transmission and clutch removal on most trucks
- Serious frame or collision damage
- Work that needs the truck in the air for hours, like replacing a rear axle housing
- Repairs waiting on a dealer-only part that isn’t on any shelf in the Little Rock area
If what you describe sounds like one of these, dispatch will tell you. There’s no reason to pay for a mechanic to drive out and confirm what everyone already expects.
Fix it on site or tow it?
A heavy wrecker for a loaded tractor-trailer gets expensive fast, and after the tow the truck usually waits in a shop line. For an air line, tire, battery, sensor, belt, hose, or fuel filter, fixing it where it sits is almost always quicker and cheaper.
A tow makes more sense when the engine has internal damage, when the truck stopped somewhere a mechanic can’t work safely — a no-shoulder stretch through the I-30/I-40 construction, for example — or when the repair would take longer roadside than a tow plus a shop visit. Sometimes the answer is in between: a temporary fix that gets the truck to a shop under its own power.
What to tell dispatch
Give us these details on the first call so the mechanic shows up with the right parts and finishes in one trip.
- Location: interstate, direction, and nearest exit or mile marker — or the truck stop, yard, or business name
- Whether the truck is on the shoulder, in a lot, or blocking a lane
- Truck year, make, model, and engine if you know it
- What happened just before it failed, plus any warning lights, codes, noises, or smells
- Loaded or empty, and whether it’s hazmat or temperature-controlled
- A callback number for whoever is with the truck
Trucks & engines we service
- Freightliner
- Peterbilt
- Kenworth
- Volvo
- Mack
- International
- Western Star
Class 6 through Class 8 trucks, with engines from Cummins, Detroit Diesel, PACCAR, Volvo, Mack, Navistar, and Caterpillar.
Emergency Roadside Assistance across Little Rock & Central Arkansas
Emergency calls around Little Rock cluster in a few places: the interchanges in North Little Rock where I-30, I-40, and I-57 meet; the truck stops at Galloway (I-40 Exit 161) and along I-30 at Exits 121 and 128; the south Little Rock interchange where I-440 and I-530 split off I-30; and the long stretches of I-40 toward Conway and Lonoke.
Interstates we cover
Cities we cover
Emergency Roadside Assistance FAQ
Does someone really answer at 3 a.m.?
Yes. Dispatch answers 24 hours a day, 7 days a week, 365 days a year, including overnight, weekends, and holidays.
How soon can a mechanic reach my truck?
It depends on where the truck is, the time of day, and traffic — the North Little Rock interchanges and I-630 at rush hour can change drive times a lot. Dispatch gives you an estimated arrival time on the call.
Can you work on a truck stopped on the interstate shoulder?
Often, yes, if there’s enough room to work safely. On a narrow shoulder or inside a work zone, the truck may need to be moved first, or police may need to help with traffic.
What does emergency roadside service cost?
It depends on the repair, parts, travel distance, and time of day. Describe the problem and where you are when you call, and ask for pricing up front.
Should I call you or my company’s breakdown line?
If your carrier or lease program has a breakdown process, follow it — many fleets approve a local mobile mechanic through that line. Owner-operators, or drivers told to find local help, can call us directly.
What if it can’t be fixed on the roadside?
You’ll get a straight answer. Sometimes a temporary repair gets the truck to a shop under its own power; sometimes a tow is the right move. Either way you won’t be left guessing.